Client Testimonials

Pat & Carroll came to Southwest Fireplace inquiring about a fireplace for their new construction home.

"Thanks for all your help in our construction project for our house - everything has come together and looks great. You [John] were a great pleasure to work with and we really appreciate it."

          Pat and Carroll K.,
          Coal City, IL

Joanne contacted Southwest fireplace after uncovering an incorrect installation of a previous insert installed by another contractor.

"...We are absolutely delighted with the help you gave in selecting our insert along with your knowledge of the product you are representing. We are also very pleased with the workmanship of the installers and, of course, the final result. It has been a pleasure working with you [Kristen] and Southwest Fireplace. If you ever want a recommendation, we would be delighted to respond favorably."

          Joanne K.
          Wilmington (Custer Park), IL

Mary was satisfied with the sales staff, the service technicians, and the products.

"I am totally satisfied with the entire experience and would recommend your office to everyone. The sales associate, Kristen, was the best since she was very helpful with loads of knowledge of your product. The service technicians were also very good with installation and clean up. Just keep up the good work and all your customers will be completely satisfied."

          Mary G.
          Orland Park, IL

Renee was a previous customer who returned to work with Southwest Fireplace again.

"We were very satisfied with our salesman, Gary. He was very helpful, knowledgeable, and friendly. We were very satisfied with our purchases and especially the service. I have recommended many other people visit Southwest FIreplace and ask for Gary."

          Renee B.
          Elwood, IL

After a lightning strike to his chimney, Tom called Southwest Fireplace to aid in the repair of his chimney.

"Chimney looks good. John C. did an excellent job. Very nice man to work with. Very good service and communication. Thank you for your professionalisn in handling this matter... Thanks for your assistance."

          Tom M.
          Monee, IL

Sandra contacted Southwest Fireplace after having a bird fly down her chimney and into her home hoping to have us install a cap at the tope of her chimney.

"After living through a scene from Hitchcock's The Birds, I called Southwest Fireplace! Their staff came to our rescue by adding a much needed chimney cap. Even though service was needed during one of the coldest winters in recent history, they installed the cap as soon as was practical. We appreciate their professionalism and courtesy."

          Sandra
          Homer Glen, IL

Michael contacted Southwest Fireplace looking to have his two fireplaces serviced and tuned up by a certified technician.

"The service was outstanding, from the professionalism of the sales associate to the quality service and expertise provided by the field technician."

          Michael
          Homewood, IL

"We had a backdraft issue with our old wood burning fireplace and our knowledgable salesperson, Adam, came up with the perfect solution -- a gas insert. After a quick professional installation we now enjoy a warm fire at the touch of a button. We are quick to recommend Southwest Fireplace and cannot thank you enough!"

          Craig & Diane
          Wheaton, IL