New Customer 2020

Thank you for your patience through our busy season. 

We are still very busy but would like to offer service to those that have patently waited for our schedule to start to ease up. Please note that our lead time is still at 3-4 weeks from time of deposit.


We do require a 50% deposit on all service calls. Once deposit is it may take 6-8 business days to get a call from scheduling, but this is included in the lead time.


If you are still interested in getting into scheduling for service, Please fill out the following information and a member of our service team will be in contact with you to go over options with you.
Thank you


a.    All Inclusive Service – Troubleshooting + Tune-up + warranty = $336

(Good for ONLY Heat & Glo, Heatilator, & Quadra-fire direct vent fireplaces or inserts)

                                                               i.    Includes Troubleshooting & labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      90 day service warranty (covers return trips and additional labor, pertaining to service call)

b.      Troubleshooting + Tune-up (no warranty) = $279.95

                                                               i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      Return trips not included

c.       Tune-up Only = $189.95

                                                              i.    Full Tune-up & Cleaning of Unit

                                                            ii.     No diagnosis of issues – no additional labor

                                                          iii.      Return trips not included

d.      Troubleshooting Only = $153

                                                              i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                            ii.     Parts Additional

                                                          iii.      Return trips not included

d.      Log Tune Up – vented or vent-free gas logs = $160

                                                              i.   Refurbish Log Set

                                                             ii.   Products used not included in price (lava, vermiculite, sand, embers, etc)                                                         

                                                            iii.      If there are issues, add $90 for diagnostics


*Please note there is an additional trip charge of $63 if your location is outside our 25 mile service radius (of any location); per trip out.


 ***Service Calls cannot be upgraded to the next level in home***



    A 50% deposit is required at time of placing the service call, which is fully refundable up to 24 hours prior to the service appointment. No service calls will be sent into our scheduling department without a deposit.

    Lead time is 3-4 weeks from deposit. Lead times are subject to change at any time.