Troubleshooting & FAQs

Common Questions

Southwest Fireplace is the Chicago area’s premier dealer for Heat & Glo, Heatilator, Quadra-Fire, Vermont Castings, and Monesson Vent-Free logs. If you own or are looking to own one of these products please check out the frequently asked questions, from install to maintenance each link provides the most common questions for each brand.

HOW TO LIGHT YOUR PILOT

POWER OUTAGE