Fireplace Service Request


Due to increased service call requests this, we recommend calling one of our showrooms to discuss your fireplace needs and set up service.  Please note, we do require a deposit for service calls and orders. Our current lead time for service is 1-3 weeks. 

During the snowy winter months, Southwest Fireplace will not be offering the following services: 

  • Chimney Sweeps/Inspections
  • Chimney Cap Replacement or Chimney Repair
  • Gas line installation or repair

In order to keep our technicians & installers safe, these services are scheduled on a weather dependent basis. We are sorry for any inconvenience this causes and appreciate your understanding.

Please call one of our showrooms for current lead times and available fireplace services: (800) 448-6988


    Troubleshooting & FAQ's for Heat & Glo, Heatilator, Quadrafire, & Vermont Castings


    Not All Chimney Sweeps Are Reputable

    Be wary of advertisements for chimney sweeps with a price that seems too good to be true. Some companies advertise a very low price for a chimney sweep and use it as an opportunity to come to your house, and “upsell” expensive services. Our technicians are not trained to sell in the home. They are there to access the situation and inform you and your sales project manager. From there you and the project manager can discuss the options available for you. 

    Southwest Fireplace Chimney Sweeps

    Southwest Fireplace and Southwest Fireside’s experts main objective is to inspect and clean your chimney. Our qualified technicians will also conduct a multiple point safety inspection of the chimney and fireplace and give you a detailed report on the chimney/fireplace condition with recommendations if any repairs are needed now or future concerns.

    Click the link below for

    View our Menu of Services below. We have many other services and talents to share; if you don’t see what you are looking for, just ask!

    • Gas Fireplace Installation
    • Gas Log Installation
    • Adding gas to an existing fireplace
    • Repair and Maintenance 
    • Masonry Repair
    • Chimney Re-building
    • Chimney Re-lining
    • Wood-Burning Fireplace installation
    • Mantel Shelf and Surround Installations
    • Tuck-pointing
    • Fireplace Refacings
    • Face Brick and Face Stone Installation
    • Chimney Sweeping and Inspection
    • Dryer Vent cleaning
    • Central Vacuum Installs
    • Gas Grill Installations
    • Gas Grill Replacements
    • Glass Door Installs
    • Wood, Gas or Pellet Stove Installs