Did you read in your owners manual around the annual maintenance recommended by the manufacturer? Most manufacturers have a list of tasks the recommend having done annually by a qualified service technician.

Most manuals include recommending an inspection of the glass, gasket, logs, firebox, burner ignition and control compartment.

Keeping your fireplace tuned up will keep them running smooth and extend their life!

SERVICE CALL OPTIONS

a.    All Inclusive Service – Troubleshooting + Tune-up + warranty = $375

(Good for ONLY Heat & Glo, Heatilator, & Quadra-fire direct vent fireplaces or inserts under 10 years old – must provide serial number)

                                                               i.    Includes Troubleshooting & labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      90 day service warranty (covers return trips and additional labor, pertaining to service call)

b.      Troubleshooting + Tune-up (no warranty) = $317

                                                               i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      Return trips not included

c.       Tune-up Only = $215

                                                              i.    Full Tune-up & Cleaning of Unit

                                                            ii.     No diagnosis of issues – no additional labor

                                                          iii.      Return trips not included

d.      Troubleshooting Only = $174

                                                              i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                            ii.     Parts Additional

                                                          iii.      Return trips not included

All service calls will incur a $8.95 fuel surcharge per trip until further notice.

 ***Service Calls cannot be upgraded to the next level in home***

Call 800-448-6988 or fill out the contact form and we will contact you!

A 50% deposit is required at time of placing the service call, which is fully refundable up to 24 hours prior to the service appointment. No service calls will be sent into our scheduling department without a deposit.

Lead time is 2-3 weeks from deposit. Lead times are subject to change at any time.