New Customer 2023

Thank you for your patience this winter season!

We are still very busy but are opening back up to start taking on some new service clients. We would like to offer service to those that have patently waited for our schedule to start to ease up at this time. Please note that our lead time is still at approximately 3-5 weeks from time of deposit but are able to get in new customers.


We do require a 50% deposit on all service calls. Once a deposit is taken it may take 10-15 business days to get a call from scheduling, but this is included in the lead time. Please note, this wait time for call is because we do not schedule more than 2 weeks in advance.


If you are still interested in getting into scheduling for service, please give us a call 800-448-6988 (quickest way) and let them know you are from the waitlist OR fill out the following information and a member of our service team will be in contact with you to go over options with you. 

Thank you


a.    Premier Service – Troubleshooting + Tune-up + warranty = $383.95**

(Good for ONLY Heat & Glo, Heatilator, & Quadra-fire direct vent fireplaces or inserts that are LESS THAN 10yrs old)

                                                               i.    Includes Troubleshooting & labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      90 day service warranty (covers return trips and additional labor, pertaining to service call)

b.      Troubleshooting + Tune-up (no warranty) = $325.95

                                                               i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                             ii.     Parts Additional

                                                            iii.     Full Tune-up & cleaning of unit

                                                           iv.      Return trips not included

c.       Tune-up Only = $223.95

                                                              i.    Full Tune-up & Cleaning of Unit

                                                            ii.     No diagnosis of issues – no additional labor

                                                          iii.      Return trips not included

d.      Troubleshooting Only = $182.95

                                                              i.    Diagnosis/Troubleshooting + 30 minutes labor

                                                            ii.     Parts Additional

                                                          iii.      Return trips not included

d.      Log Tune Up – vented or vent-free gas logs = $191.95

                                                              i.  Refurbish Log Set

                                                             ii.  Products used not included in price (lava, vermiculite, sand, embers, etc)                                                         

                                                            iii.  If there are issues, add $102 for diagnostics


*Please note there is an additional trip charge of $72 if your location is outside our 25 mile service radius (of any location); per trip out.

**Option A is only available for clients in our normal service area.

 ***Service Calls cannot be upgraded to the next level in home***



    Please provide the following information (if available) for all non-masonry fireplaces:

    A 50% deposit is required at time of placing the service call, which is fully refundable up to 24 hours prior to the service appointment. Same day cancellations are subject to additional fees.

    No service calls will be sent into our scheduling department without a deposit.

    Lead time is approximately 3-5 weeks from deposit. Lead times are subject to change at any time.