FEB 2011 – “A couple of weeks ago I called to inquire about having an automatic ignition installed in our gas log fireplace. I spoke with Alan Rutherford and described the unit and the cost. The installation was promptly taken care of. I was especially impressed with the young man who did the installation. He was prompt, careful and most professional. The service was excellent.
During the course of my earlier conversation with Alan, I mentioned that we were considering having the plain tile facing on our fireplace replaced but had already contacted someone to do the work. The person did not work out. I remembered what Alan had told me on the phone about Southwest doing this kind of work. We visited your location on Laraway Road and were immediately impressed with what we saw. Alan described what needed to be done and you carried the exact stone for which we had already acquired a sample.
Alan met with us and further described what Southwest Fireplace could do to beautify our fireplace. Monday, your installer, Tomas and his helper, Kevin arrived promptly and began work. Again, I was most impressed with how careful they were with every phase of the job. They completed the fireplace yesterday. The color of the stone complements the other colors of the room and the craftsmanship exceeded our expectations. The men did an extremely good job of cleaning up when they were finished. I can’t begin to tell you how pleased we were with the service and quality of the work. Southwest Fireplace is fortunate to have Alan, Tomas & Kevin working for your company. I would be happy to recommend Southwest Fireplace to anyone in need of work of this nature.”
Don & Joyce
Frankfort, IL