Extremely Pleased with Service!

“We are extremely pleased with the service provided by your installation specialist Rick Maske. Rick was professional, courteous, and took the time to ensure the job was done right, resulting in a beautiful update of our fireplace.” – Jeff D. Willowbrook, IL. October 2023

More Beautiful than before

We were very pleased from the service we received from Southwest Fireplace. Roy Burger was very professional and did an excellent job of repairing and making our fireplace work – even more beauiful as the first day it was installed. He shared expert advice on how to maintain and extend the life of our fireplace. […]

New Home w/Draft Issues

Built a new home and we were having problems with our gas fireplace. John came out today and replaced the vent outside. John was great!!! He took the time to explained why we were having so many draft issues. I was able to go back to the builder and tell him what needed to be […]

A+ for Service!

Just want to give Roy Burger an A+ for service today to get our peninsula Heat-N-Glo fireplace up and running perfectly, just in time for the holidays! He took the extra time to give us a tutorial and practice on the thermostat functions which we needed.We will definitely ask for him the next time we […]

Highly Recommend Southwest Fireplace

I had some concerns about my fireplace and called Southwest Fireplace. My Father used them in Palos Park back in the 80’s and loved them. Roger Zeman in palos park location took the time to explain and answer my questions/concerns. He wasnt in rush to get off the call and insured I was comfortable with […]

Thank you for an amazing job on our fireplace!

Thank you for an amazing job on our fireplace Every aspect of our purchase was met with the ultimate customer satisfaction.Dean helped us pick out the model and measure.Great guy! Jim O’Donnell was neat, precise & a perfectionist. You should be very proud of your team in Frankfort.We will recommend you.Well done! Mr./Mrs. Vitkauskas,Monee, IL  

Very Impressed

I want to thank everyone from Southwest Fireplace from their Vice President John I., their sales person Alan, the nice lady that answered the phone Debbie, Brittany who confirm the appointment and Rick their technician. I received a stunning Broilmaster grill that looks perfect. It’s a beautiful addition to our backyard. We all know the quality and beauty […]